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SkyStroll Announcements

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Post #45 35
SkyPro Tokyo Service Quality Goodwill Program

Recent network quality issues affecting the SkyPro Tokyo product line have impacted your service experience.

The China-optimized routes for SkyPro Tokyo have now been fully restored, and you should see a significant improvement in service quality.

As a gesture of goodwill and to apologize for the disruption, we are proactively offering affected customers a one-time goodwill payment equivalent to 15 days of service.

Once claimed, the payment will be credited to your account balance. You may use the balance toward service renewals or new purchases, or request a withdrawal. The total goodwill payment is capped at US$50 per customer.

Eligibility

You are eligible if:
- You must had an active SkyPro Tokyo service as of September 25, 2026 at 22:00 UTC.
- If your service had expired and was suspended at that time but had not yet been terminated, you may still claim the goodwill payment after renewing the service.

How to Claim

1. Sign in to the Client Area and and open the Claims & Credits. A reminder will also appear on the Client Area home page.
2. Click Claim. The amount will be credited to your account balance immediately.

If you have any questions, please contact us by submitting a support ticket. Thank you again for your patience and support.

Full Announcement: https://skystroll.net/announcements/1
Post #44 52
SkyStroll Autumn Sale

Limited-time 15% off discount on all new purchases.
Renewals are also eligible for the same discounted rate.
Applicable to all SkyPro / SkyLite product plans.
Promo Code: AUTUMN26
⏳ Valid until October 15th.
Post #43 92
SkyStroll Announcements IP Address Migration Plan – SkyPro Hong Kong Following a notice from our upstream network provider, the current IP address range used in the SkyPro Hong Kong region will be fully replaced. To ensure a smooth transition for your services, we have outlined…
IP Address Migration Completed – SkyPro Hong Kong

The IP address change for the SkyPro Hong Kong region has been fully completed. This update only involves IPv4 addresses; IPv6 addresses remain unchanged. Please log in to the console to view the new IP address of your instance.

If your instance is no longer accessible using the previous IP address, you can try the following methods:

- Restart the instance in the console, system may automatically obtain the new IP address;
- Log in to the instance via VNC to manually configure the new IP address;
- Or rebuild the instance to directly use the new IP address.

Thank you for your understanding and cooperation during this migration.
If you need our assistance, please submit a ticket to contact us, and we will do our best to provide support.

SkyStroll Team
Post #42 89
Network Outage Notice - SkyPro Tokyo

Dear customers,

Due to an unexpected router failure, SkyPro Tokyo product line experienced a network outage to mainland China, which has now been fully restored.

The network outage affected from 11:15 to 14:20 on Aug 18, 2026 (UTC).

The Service Downtime Compensation is now available for claim. If you have any question, feel free to submit a ticket.
Post #41 107
SkyStroll Announcements Emergency Maintenance - SkyLite / SkyPro Product Line Recently, the security community disclosed a critical vulnerability (CVE-2026-64561) in the KVM/x86 virtualization module of the Linux kernel. To ensure the security of your business environment and data…
Maintenance has been completed, and all customer instances have been restarted.

The Service Downtime Compensation is now available for claim. If you have any question, feel free to submit a ticket.
Post #40 96
Emergency Maintenance - SkyLite / SkyPro Product Line

Recently, the security community disclosed a critical vulnerability (CVE-2026-64561) in the KVM/x86 virtualization module of the Linux kernel.

To ensure the security of your business environment and data, we have initiated emergency maintenance. This maintenance involves applying kernel patches to the affected underlying compute nodes.

The process has already begun and is expected to last 1 hour. During this maintenance, we will need to reboot the host machines. Your instances will receive shutdown signals sequentially shortly and will restart once maintenance is complete.

We sincerely apologize for the impact this maintenance may have on you and thank you for your understanding and support.
Post #39 208
IP Address Migration Plan – SkyPro Hong Kong

Following a notice from our upstream network provider, the current IP address range used in the SkyPro Hong Kong region will be fully replaced. To ensure a smooth transition for your services, we have outlined the following IP address migration plan:

From now until August 26, 2026 (inclusive):
If you are ready to proceed with the migration, please submit a ticket to request an early IP replacement. We will prioritize your request accordingly.

At August 27, 2026:
We will carry out a bulk replacement for all IP addresses that have not yet been updated.

This migration affects only the SkyPro Hong Kong line. Other products are not affected.

Post-Migration Instructions
After the IP address replacement is completed, you may need to:
- Reboot your instance to obtain the new IP;
- Update your network configuration via VNC;
- Or rebuild the instance if necessary.

Assistance & Support
If you have specific requirements during the migration process or need technical assistance, please submit a support ticket to contact us — our team will do its best to accommodate your needs.

We sincerely apologize for any inconvenience caused by this IP address migration and greatly appreciate your understanding and support.

SkyStroll Team
Post #38 105
SkyStroll Announcements Emergency Maintenance - SkyLite / SkyPro Product Line The Linux community and major security agencies have disclosed a critical high-risk vulnerability (CVE-2026-53359) in the Linux kernel KVM/x86 virtualization module. To ensure the security of your business…
Maintenance has been completed, and all customer instances have been restarted.

The Service Downtime Compensation is now available for claim. If you have any question, feel free to submit a ticket.
Post #37 110
Emergency Maintenance - SkyLite / SkyPro Product Line

The Linux community and major security agencies have disclosed a critical high-risk vulnerability (CVE-2026-53359) in the Linux kernel KVM/x86 virtualization module.

To ensure the security of your business environment and data, we have initiated emergency maintenance. This maintenance involves upgrading the kernel patches on the underlying compute nodes affected by the vulnerability.

The process has already begun and is expected to last 2 hours.

We sincerely apologize for the impact this maintenance may have on you and thank you for your understanding and support.
Post #36 97
IP Address Change Completed – SkyLite Tokyo

The IP address change for the SkyLite Tokyo region has been fully completed. This update only involves IPv4 addresses; IPv6 addresses remain unchanged. Please log in to the console to view the new IP address of your instance.

If your instance is no longer accessible using the previous IP address, you can try the following methods:

- Restart the instance in the console, system may automatically obtain the new IP address;
- Log in to the instance via VNC to manually configure the new IP address;
- Or rebuild the instance to directly use the new IP address.

Thank you for your understanding and cooperation during this migration.
If you need our assistance, please submit a ticket to contact us, and we will do our best to provide support.

SkyStroll Team
Post #35 105
IP Address Migration Plan – SkyLite Tokyo

Following a notice from our upstream network provider, the current IP address range used in the SkyLite Tokyo region will be fully replaced. To ensure a smooth transition for your services, we have outlined the following IP address migration plan:

From now until July 5, 2026 (inclusive):
If you are ready to proceed with the migration, please submit a support ticket to request an early IP replacement. We will prioritize your request accordingly.

At July 6, 2026:
We will carry out a bulk replacement for all IP addresses that have not yet been updated.

Post-Migration Instructions
After the IP address replacement is completed, you may need to:
- Reboot your instance to obtain the new IP;
- Update your network configuration via VNC;
- Or rebuild the instance if necessary.

Assistance & Support
If you have specific requirements during the migration process or need technical assistance, please submit a support ticket to contact us — our team will do its best to accommodate your needs.

We sincerely apologize for any inconvenience caused by this IP address migration and greatly appreciate your understanding and support.

SkyStroll Team
Post #34 114
Network Outage Notice - Tokyo Region

Dear customers,

Due to an unexpected equipment failure at our upstream network provider, all services in the Tokyo region experienced a temporary network outage, which has now been fully restored.

The affected product lines and scope are as follows (UTC time):
SkyPro Tokyo: 2026-06-14 15:52 ~ 2026-06-14 17:36, affected for approximately 1 hour 44 minutes
SkyLite Tokyo: 2026-06-14 16:36 ~ 2026-06-14 17:28, affected for approximately 52 minutes
SkyRack Tokyo: 2026-06-14 16:36 ~ 2026-06-14 17:16, affected for approximately 40 minutes
Other regions and other services were not affected.

The Service Downtime Compensation is now available for claim. If you have any question, feel free to submit a ticket.
Post #33 157
Notice Regarding Adjustments to Wallet Balance Withdrawal Fees

The withdrawal fee for wallet balances has been reduced from the previous 10% (minimum $5) to a minimum of $2.

For the currently supported withdrawal methods, withdrawal fees are not calculated as a percentage of the amount; instead, the fee amount is set based solely on actual costs.

Actual fees are subject to the amount displayed at the time of the withdrawal request.
Post #32 146
SkyPro TYO Alpha have been restocked.

Purchase link: https://skystroll.net/store/skypro-tyo?product=38

If you encounter high latency, low peak speeds (<100Mbps), or abnormal packet loss when accessing mainland China, please submit a ticket to contact us. We will evaluate whether optimization adjustments are possible. When submitting a ticket, please be sure to specify the exact IP address where the issue occurred and provide details of the symptoms so we can investigate further and coordinate with upstream carriers for optimization if necessary.
Post #31 128
The SkyPro TYO Alpha product is currently sold out. We are keeping in touch with our suppliers to request additional IP addresses.

We have resolved the issue of missing routes related to China Telecom in certain regions.
We have also optimized and adjusted abnormal connection speeds in regions such as Guangdong, Henan, and Jiangxi province. If you still experiencing issues, please submit a support ticket to contact us.
Post #30 141
SkyStroll Product Update

We're thrilled to announce that our highly anticipated SkyPro series has officially landed in the Asia 2 (Tokyo) region!

Building on the SkyPro series' core focus on China-optimized connectivity, our new Tokyo location delivers an uncompromising network experience. With up to 10 Gbps global peak bandwidth and premium routing specifically tailored for mainland China, SkyPro guarantees low-latency, lightning-fast, and rock-solid stability for all your users worldwide.

All plans are backed by our 24-Hour Refund Policy. For more details, please refer to the checkout page and our Terms of Service.

Exclusive Launch Offer
✨ Use promo code 6EFUKH35 to enjoy a 20% recurring discount!
✨ Offer valid until July 31, 2026.

SkyPro TYO Alpha
📌 1 vCore | 512 MB RAM | 10 GB SSD
📌 10 Gbps (300 Mbps to China) Peak Bandwidth | 1 TB Traffic
💳 US$4.79/mo (was US$5.99)

SkyPro TYO Bravo
📌 1 vCore | 1 GB RAM | 20 GB SSD
📌 10 Gbps (500 Mbps to China) Peak Bandwidth | 2 TB Traffic
💳 US$8.00/mo (was US$10.00)

SkyPro TYO Charlie
📌 2 vCore | 2 GB RAM | 30 GB SSD
📌 10 Gbps (1000 Mbps to China) Peak Bandwidth | 5 TB Traffic
💳 US$20.00/mo (was US$25.00)

Looking Glass
https://as-2-skypro.lg.skystroll.net

Availability is limited. Secure your plan now to lock in the discount!
🔗 https://skystroll.net/store/skypro-tyo
🏷 -20% Promo Code: 6EFUKH35
Post #29 134
SkyStroll Announcements Service Outage Notice - Tokyo Region Network Issue Dear Customers, At approximately 11:15 (UTC), due to an unexpected equipment failure at our upstream network provider, the SkyLite Tokyo region and SkyRack Tokyo region were affected. Some servers may be…
This incident has been resolved. The Service Downtime Compensation will be available in a few days. If you have any question, feel free to submit a ticket.
Post #28 131
Service Outage Notice - Tokyo Region Network Issue

Dear Customers,

At approximately 11:15 (UTC), due to an unexpected equipment failure at our upstream network provider, the SkyLite Tokyo region and SkyRack Tokyo region were affected. Some servers may be unreachable, unstable, or experiencing increased latency.

We have confirmed that other regions and services are not affected.

We are in close communication with the upstream provider and are assisting them with emergency restoration work. As the issue originates from the upstream provider’s equipment, the exact recovery time is currently uncertain. We will continue to monitor the progress and provide updates as soon as more information becomes available.

We sincerely apologize for any inconvenience caused and appreciate your understanding and support.

SkyStroll Team
Post #27 179
SkyStroll Product Update 📢

We are pleased to announce the launch of our new SkyRack series, now available in the Asia 2 (Tokyo) region. 🌏

The SkyRack series represents an ideal combination of dedicated bare metal performance and a cost-effective global network, specifically engineered for high-load business operations. 🚀

SkyRack TYO EC01

✨ Intel Xeon E3-1230 v6 @ 3.5 GHz
✨ 16 GB Memory
✨ 480 GB SSD
✨ 1000 Mbps Shared Bandwidth
✨ 50 TB Outbound Traffic (extra traffic available for purchase)
✨ Delivered in 15 minutes — no waiting required
💳 US$59.49/mo (was US$69.99)

🎟 Please utilize promo code SRLAUNCH to receive a 15% recurring discount.
This offer is valid until May 31.

Limited stock is currently available. Please proceed with your order:
🔗 https://skystroll.net/store/skyrack-tyo
Post #26 178
SkyStroll Spring Sale

Limited-time 15% off discount on all new purchases.
Renewals are also eligible for the same discounted rate.
Applicable to all SkyPro / SkyLite product plans.
Promo Code: SPRING26
⏳ Valid until April 30th. No reissue, no extension — while it lasts.
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