Service Outage Notice - Tokyo Region Network Issue

Dear Customers,

At approximately 11:15 (UTC), due to an unexpected equipment failure at our upstream network provider, the SkyLite Tokyo region and SkyRack Tokyo region were affected. Some servers may be unreachable, unstable, or experiencing increased latency.

We have confirmed that other regions and services are not affected.

We are in close communication with the upstream provider and are assisting them with emergency restoration work. As the issue originates from the upstream provider’s equipment, the exact recovery time is currently uncertain. We will continue to monitor the progress and provide updates as soon as more information becomes available.

We sincerely apologize for any inconvenience caused and appreciate your understanding and support.

SkyStroll Team