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SkyStroll Announcements SkyStroll Announcements @skystroll · 91 subscribers
Post #14 251
Network Interruption Incident Report - April 6, 2025

We would like to inform you about the network interruption incident that occurred on April 6, 2025. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience.

Incident Scope: SkyPro Hong Kong Region
Cause of Incident: Failure of an upstream provider's switch
Start Time: April 6, 2025, 00:31 (UTC)
End Time: April 6, 2025, 04:37 (UTC)
Duration of Service Interruption: 4 hours and 6 minutes

According to our Terms of Service, you will receive Service Downtime Compensation. We are currently developing the compensation claiming feature in the client area, which will be available for you to use in a few days.

Thank you for your understanding and support. If you have any questions or require further assistance, please do not hesitate to contact our customer service team.

The SkyStroll Team
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