💸 #Fiverr • #SellersBestPractices

How it works: Fiverr Go Personal Assistant (Part 1 of 2)

As a freelancer, your time is truly one of your most valuable assets, and spending long hours responding to new client inquiries isn’t always the best way to spend it. That’s why we’re proud to introduce Fiverr Go Personal Assistant, a new AI-powered tool designed to help you efficiently tackle your preorder communications. This way, you can spend less time handling client messages and more time doing what you love most: delivering amazing projects.

🔸 What is the Personal Assistant?

Think of it as your newest team member! With Fiverr Go Personal Assistant, you’ll have your very own assistant who’s available 24/7 to help you manage leads and respond more quickly to new clients so you can maximize your earnings on Fiverr.

▪️ How does it work?

This is more than just another generic AI tool. The Personal Assistant is designed to provide accurate responses to your clients on your behalf, all while keeping your unique communication style in mind.

To do this, it studies all the information on your profile, such as your gigs, reviews, and portfolio. In addition, it carefully analyzes your past inbox conversations in order to get a good feel of your communication style and tone. Finally, to make sure everything is perfectly tailored to your preferences, it also allows you to manually train it to respond just the way you like.

🔸 Training your Personal Assistant

▪️ Getting started

To set up your Personal Assistant, you’ll need to visit the AI hub and watch the introduction video. From there, you’ll be redirected to the onboarding page, where you can test your assistant’s capabilities and continue to refine it.

During the onboarding, you’ll be shown some of the questions you commonly receive from clients, along with your typical replies to each one. If the replies are accurate and fit your style, click “that’s great”. If you wish to refine them, click “I have comments” to edit in a future step.

▪️ Customizing your general settings

Using the Personal Assistant is all about creating an experience that works best for you. Visit the general settings page to customize exactly how you want your Personal Assistant to support you. Here, you’ll be able to choose when your PA is active, what kinds of clients it interacts with, the language it uses, and when it should hand over a conversation to you.

▪️ Reviewing and refining your Knowledge Base

The Knowledge Base is the collection of all the information your Personal Assistant will use to respond to your clients. Take the time to review it, and if you find any inaccuracies or think it should have more information, you can always edit or add custom instructions like "when a client asks X, respond with Y.”

▪️ Retrains

When evaluating your PA, if a response doesn’t quite meet your expectations, you can retrain it for better performance. Simply give an inbox response a thumbs up or down to indicate positive or negative feedback. Another great way to retrain your assistant is by visiting the hub and editing the knowledge base accordingly. Once your PA is activated, you’re allowed to refine up to 50 messages a day.

Source: Fiverr

🔸 Part 1 • Part 2
➖➖➖➖➖➖
🔸 ENG | RUS

😎 Freelance FM. Subscribe