💸 #Fiverr • #SellersBestPractices

Answering your questions about Fiverr Go (Part 2 of 3)

▪️ What happens if a client asks something outside the assistant’s knowledge?

If the Personal Assistant can’t answer a question, it will alert the freelancer to take over. Both the freelancer and the client will receive a conversation summaryּ.

▪️ How will I know if the assistant needs my input during a conversation?

The Personal Assistant is designed to proactively involve the freelancer when needed. The Personal Assistant will automatically recognize situations when asking the freelancer to join a conversation will have a better result.

Also, the freelancer can view the conversation between the client and the assistant at any time and jump in. Doing so will disable the assistant for the current conversation.

▪️ Will my Personal Assistant’s responses be included in my overall response time?

No. Currently, Personal Assistant responses do not impact your response time or performance metrics in Fiverr’s Level system and Success Score. What happens if a client asks something outside the assistant’s knowledge? If the Personal Assistant can’t answer a question, it will alert the freelancer to take over. Both the freelancer and the client will receive a conversation summaryּ.

▪️ What does the freelancer receive after the AI conversation with a client?

If the Personal Assistant forwards a conversation to you—either because the client requested it or the Personal Assistant determined it was necessary—you will receive a summary including key conversation details and summary, action items, budget (if mentioned), timeline (if mentioned), and attachments (if any).

▪️ What languages does the assistant support?

The Personal Assistant supports multiple languages, with English as the default. Freelancers can select additional supported languages, including Spanish, French, German, Arabic, Chinese, Russian, and many more.

▪️ Is my data secure with the assistant?

Fiverr implements various organizational and technical measures to protect your data, as detailed in Fiverr’s Privacy Policy. The Personal Assistant only uses your approved Gig and chat history for responses and does not share your other data/information externally.

🔸 Fiverr Go Creation models

▪️ Who is eligible to create a Creation Model?

Freelancers who are Level 2 and above and offer services in a relevant category can create a Creation Model.

▪️ How do I ensure the Creation Model reflects my expertise?

To ensure the Creation Model reflects your expertise, you will need to train it using your own content and define guidelines based on your unique style. The AI Creation Model will learn from the assets you provide, influencing the style and output it generates.

▪️ How does having a Creation Model affect my ratings & reviews?

If clients request edits, they can leave a review, impacting your rating like any other order.If the client accepts the delivery without edits, they cannot leave a review.

▪️ What happens if the client requests edits? Will the freelancer get an open file to work on?

When the clients get the final delivery from the model, they have 24 hours to ask the freelancer for one revision. If they do so, the freelancer will get a summary of the AI conversation and the edit request. The delivery time will be updated to the edit timeframe set by the freelancer.

Freelancers do not receive an open file. They will have to start the work all over, based on the client's requirements and model references.

Source: Fiverr

🔸 Part 1 • Part 2 • Part 3
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