💸 #Fiverr • #SellersBestPractices

Don't underestimate the power of order requirement questions (Part 1 of 2)

When protecting your success score, tactics such as being professional, responding respectfully, delivering on time, and offering flexible pricing options are likely the first things you prioritize. While all these things are essential and helpful, according to our CSMs, one of the most overlooked things when protecting your success score is having reasonable order requirements for your customers to fill out before you begin the order.

You might be curious about how such a tiny part of the order process can affect something as important as your success score. Believe it or not, this little detail can influence nearly every aspect!

That’s because the order requirement page is your chance to gather every bit of information you may need from your client to ensure a successful order. If you’re not capitalizing on this moment, you may miss key information that could impact each area of your success score. Let me break it down:

🔸 Impacts on value for money

This metric measures if your client feels they paid a fair price for the delivery. When buyers leave a low value for money rating, they often have higher expectations than what they received. By having substantial order requirements that you can check before getting started, you can better grasp their expectations and move accordingly. For example, if you ask the right questions and find out they’re hoping for more than their current package offers, it's a great chance to touch base with them and set proper expectations so they are not surprised. Alternatively, you could guide them to a better-fitting package and adjust the price based on their answers.

🔸 Impacts on delivery time

This metric considers how long it takes to deliver a satisfactory final draft to your customer. Collecting all the important details for the project right from the start can help make your workflow smoother. This way, you can avoid the hassle of frequently reaching out to your client for extra information and minimize those extra revisions, both of which can slow down the order process.

🔸 Impacts on client satisfaction

To protect your buyer satisfaction score you want to ensure your client has a pleasant and smooth experience with you from start to finish. Issues such as feeling misunderstood or having unmet expectations can cause them to rate you poorly. These pitfalls can definitely be avoided or at least minimized if you’re asking the right questions in the beginning.

Source: Fiverr

🔸 Part 1 • Part 2
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