Plus Messenger FAQ

Telegram 8.3 provides Anonymous posting in groups feature.
Some details are available in official Telegram blog here.

What is this?
Any group member which has purchased Premium can send messages signed not by his own Telegram name but by any of his channels (so they are called anonymous). If all conditions are met:

What are conditions?
You can send in group A messages signed by channel B name if all conditions are met together:
1. You use Telegram app or Plus Messenger app 8.3.0 or newer.
2. Group A is public or group A is linked to any channel as discussion group.
3. You are the owner of channel B.
4. B is public channel.
5. "Hide sender selector" mod is off.
6. Your channels are not banned in particular group (see details further).
7. You are Premium Telegram user.

How to send anonymous message?
1. Open group A.
2. Tap on your avatar on the left of input field.
3. Choose one of your channels.
4. Type the message and send id.

Can I restrict sending messages signed by channels in my group?
Telegram platform does not provide any way to restrict this for all group members at once. But you can restrict this to particular member if he has already send at least one message from one of his channels.
Do the following:
1. Tap near that message.
2. Tap on "Delete".
3. Tap on "Ban user".
Now that member is not able to send messages signed by his channels in this group. He will see icon for choosing one of his channels until he restarts app. After app restarting icon will not be displayed.
Please note: you won't know which member was that.

How to remove my avatar from input field?
App menu - Plus Settings - Messages - Hide sender selector.

BUGREPORTS

When to send bugreport?
Only if following conditions are met:

1) Bug must be in latest version of Plus.
See @PlusMessengerUpdates to know which version is latest.
See tg://settings/plusdetails to know what is your current version.
If your Plus version is not latest, please update your Plus and see if bug is fixed in latest version.

2) Latest version of Telegram app must not be newer than Plus.
See @TGUpdatesChecker to know latest version of Telegram app.
See @PlusMessengerUpdates to know latest version of Plus.
If latest Telegram version is newer than Plus, please do not send bug report.
Wait for Plus to update to the same version as Telegram app.

3) Bug must not be in official Telegram app.
You can try Telegram app to compare before reporting bug to us.
If you find your bug in Telegram app, please report it to Telegram Bugs platform. You can look in bugs.telegram.org , similar reports to your bug might already exist.


What is a bugreport?

A bugreport is ONE message that includes ALL the following information:
• Actions: what you do before bug appears.
• Expected results: what you expect to get after actions.
• Actual results: what you actually get in app.
• Attach images or video if you suppose they can help developer to understand what the bug is.
• Click tg://settings/plusdetails and copy-paste into the bugreport.
• #bug hashtag.

Please note:
• 1 bugreport = 1 message.
If any information is missing, please edit your message to add it.
• See example of correct bugreport here: https://teletype.in/@plusmessenger/BugReportExample


Where to send bugreport?
To @plusmsgrchat group, please.

DATABASE OPTIMIZATION

Telegram app v8.0.1.0 has database optimization feature.


What should Plus Messenger users know about database optimization?

1. Telegram developers had to implement it to make Telegram platform able to accept new users and to provide new groups/channels creating. Read details here: https://t.me/durov/167
2. Database optimization is not Plus Messenger feature, it is Telegram basic feature.
3. Database optimization starts automatically at first run of Plus Messenger app v8.0.1.0 or newer.
4. You can not use app until database optimization is finished.
5. There is no way to show you estimated time of database optimization.
6. It depends on your local database size and device speed.
7. If you minimize Plus Messenger app during database optimization and start official app then optimization may stuck or may be finished improperly. This happens if Plus Messenger cache is stored in the same folder as Telegram app.


What to do if database optimization continues more than 30 minutes?

1. Relogin to your account
• Log out of your account (App menu - Settings - three dots button in top right corner - Log out).
• Log in back.

2. If it did not work then reinstall Plus Messenger app:
• Delete Plus Messenger from your device.
• Download last version of Plus Messenger and install it.
• Log into all your accounts again.

GROUP READ RECEIPTS

Telegram v8.1.1.0 (and newer) provides group read receipts feature.

Do the following to see who has seen your message:
1. Tap on a message.
2. Tap on a first item in menu which appears (see. screenshot).

⚠️ Please note the following:
1. You can see who has seen message only if it was sent to group and if that group is tiny enough. Reportedly group should have less than 100 members.
2. You can see who has seen message only for your messages (sent by you).
3. Readers list is stored only for 7 days.

MY APP WORKS IMPROPERLY. WHAT SHOULD I DO?

If your app works improperly, do the following (and check after each step if app behavior was fixed):

0. Restart your device.
Really: it solves most of unexplainable bugs.

1. Check if you use last version of app.
• See last message on @plusmsgr channel to know which version is the last.
• Tap here to see which is the version and build number of your app.
• If your version is not the last one then update your app.

2. Check if you use stable version or beta one.
• Tap here to see your build number (4 or 5 digits inside of brackets, e.g. 17430).
• If last digit of build number is 0️⃣ or 1️⃣ (for example 17430 or 17431) then it is stable.
• Otherwise (for example 17459) it is beta. If you use beta please do not complain: you have agreed to deal with buggy version when installed beta.

3. Clean chats cache.
• Tap on "Reset chats". Do not be afraid to lose any data: all messages are stored on Telegram servers even after this action, it clears just chats cache.

4. Clean app cache and local database.
• See details here.
• Please note that Plus Messenger deletes all downloaded media from your device while cleaning the cache. If you need to keep some of them then feel free do save them to Download folder of your device before cache cleaning: tap near image to save image and use three dots button near video to save video.

5. Relogin to your account
• Log out of your account (Settings > three dots button in top right corner > Log out).
• Log in back.

6. If nothing helped then you can try to reinstall app.
• Delete Plus Messenger from your device.
• Download and install it back (links are here).
⚠️ Attention! You will have to login into all your account after app reinstalling! Make sure you have all SIM cards with all accounts numbers (or have another sessions of your accounts on any other devices) and remember all 2 step verification passwords.

7. Files downloading issues
If Plus Messenger downloads files too slow (slower than before) then check this:
• Too old and slow device.
• Cache oversize: https://t.me/plusmsgrfaq/24
• Slow connection to Telegram servers: https://t.me/plusmsgrfaq/19

To start a Voice Chat in a group, please do the following:

0. Make sure your app is updated to 7.3 or higher. Click here for instructions on updating.
1. Open group profile (open group, then tap on its name or picture).
2. Tap on the three dots button in the top right corner of the screen. (See Picture 1)
3. Tap on "Start Voice chat" item in menu. (See Picture 2)

Please note! Only group owner or admins with Manage Voice Chats permission are allowed to start a voice chat in group.

Read more details about voice chats in official Telegram blog.

PRIVACY SETTINGS

Privacy settings of your Telegram account are available here: App menu » Settings » Privacy and Security.

Here is what you can tune:
1. Blocked users. Here is a list of users and bots you have blocked. Blocked users are still able to send messages to you, but you do not receive those messages (and they do not see double tick). They also do not see your profile picture/video and last seen time.
2. Phone Number. Who can see phone number of your account.
3. Last Seen & Online. Who can see last time you were online and your current online status. See details in official Telegram FAQ.
4. Profile Photos. Who can see your profile photo (or video).
5. Forwarded Messages. Who can open your profile by tapping on header of your forwarded message.
6. Calls. Who can call you via Telegram (both voice and video calls).
7. Groups. Who can add you to groups and channels.

Please also note
1. When you set who can or can't see or do something with your account data you can add not only particular account there, but also groups.
2. You can't avoid receiving private messages from strangers. But if you receive messages from strangers often enough then Telegram servers enable "Archive and Mute" feature for your account. Once the feature is enabled you can see it on your Privacy and Security screen (just under Active Sessions).

APP DOES NOT CLEAN CACHE TO ZERO SIZE

Official Telegram app has bug in 7.2 version: when you clean cache app says cache is cleaned, but user data can still take much space on device (sometimes few gigabytes).
Plus Messenger is based on official Telegram app source code, so Plus v7.2.x.x has this bug too. There is no way to clean user data to zero (or close to zero) in Plus Messenger v7.2.x.x.
Please wait for new official app version (stable, not beta!). We hope this bug is fixed there.

As of Plus 7.0, video calls have been added to the app.

To use video calls, navigate to the other person’s profile. Then click the video call icon, to the left of the call icon.

Notes:
• Both you and the person you’re trying to video call need to be on 7.0 or above.
• If you do not see the video call icon, make sure the other person accepts calls from you and has updated their app.
• Any issues with video quality, lag, etc. will have nothing to do with Plus. You will need to contact Telegram Support if you want to report any problems with video calls.

Update the app:
click here

ARCHIVE

Archive is a separated place where you can move chats which you do not want to see in main chat list.

How to open Archive?

Way №1
1. Switch to "All" cloud folder.
2. Swipe it to the top.
3. Swipe it down one more time: Archive will appear on the top of the screen.
Please note! Turn on P1.26 Show 'Archive chats' in any tab to be able to open Archive from any tab.

Way №2
1. Open app menu and tap on "Archive" item.
If there is no "Archive" item in app menu, add it there by tuning P5.4 Show menu options.

How to move chat from main list to Archive?
1. Open chat list.
2. Tap and hold chat. Wait until it is marked.
3. If you need to move few chats, tap on each of them.
4. Tap on box button on the top of the screen.

How to move chat from Archive to main list?
1. Enter Archive.
2. Mark all chats you want to move.
3. Press box button on the top of the screen.

Archive chat is displaying in main chat list. Why?
It's because of folder settings. Read point 3 from here: https://t.me/plusmsgrfaq/20.

Sometimes chat comes back itself. It happens when
1. Notifications in chat (of any type: private, group or channel) are on and new message appears in the chat.
2. Group notifications are off and user X mentions you in this group and notifications in private chat with user X are on.

Any settings?
1. P1.26 Show 'Archived chats' in any tab. Turn on to be able to open Archive from any tab.
2. P1.32 Archive chat by swiping to the left.
3. P1.34 Remove 'Archived chats' from list. If on, then Archive won't appear on the top of the list. Use app menu to enter Archive. If no "Archive" in app menu, add it there by tuning P5.4 Show menu options.
4. Long tap on Archive on the top of the screen to be able to
👉 Mark all archived chats as read.
👉 Pin/unpin Archive on the top of chat list.

APP CACHE

Read about app cache settings and cleaning here: https://teletype.in/@plusmessenger/PlusMessengerCache

APP DOWNLOADING

If you need to update Plus Messenger, use the official sources at:

1️⃣ @plusmsgrupdates channel.
👍 This is recommended source: see details here.

2️⃣ Google Play Store: https://play.google.com/store/apps/details?id=org.telegram.plus

3️⃣ APKMirror: https://www.apkmirror.com/apk/rafalense/plus-messenger
(open the site, scroll down to "All versions" section, and download the first file there).

4️⃣ Huawei AppGallery: https://appgallery.huawei.com/#/app/C102568417

❌ AppCenter: not supported by Microsoft anymore


🚫 Do not install Plus Messenger from APK files if they are downloaded from any other sources! Malware can be embedded in these APK files, which can send your private data to scammers and putting you, your contacts, and your chats at risk.

If you are a channel maintainer please don’t share the APK in it, instead just refer to one of the official sources above. This way the author can keep track of the number of downloads the apk has, and users can be sure of downloading a genuine & unmodified apk of Plus Messenger.

ℹ️ Feel free to subscribe to official Plus Messenger channel @plusmsgr to get news about new versions.

ACCOUNT PROTECTION

Telegram provides the way to see all devices/apps where your account is logged in. Such logins are called "Active sessions". "Current session" is an active session from which you look at active sessions list.

You can open active sessions list in 3 different ways:
1. Settings / Devices.
2. Settings / Privacy and Security / Active sessions.
3. tg://settings/devices.

On the top of the screen there is current session, on the bottom - all active sessions. If you want to stop using your account on any device/app, tap on it to terminate corresponding session.

Please note: if your current session started less than 24 hours ago, you can't terminate any sessions from current one. Wait for 24 hours since current session started.

You can also protect your account by setting two-step verification password. More details are on official Telegram website: https://telegram.org/blog/sessions-and-2-step-verification.

Plus Messenger provides quick access to some settings by internal URLs.

Here is the list:

Official Telegram Support
• tg://settings/faq: official Telegram FAQ
• tg://settings/tgsupport: official Telegram support service

Privacy and Security
• tg://settings/privacy: common Privacy and Security settings
• tg://settings/lastseen: last seen settings
• tg://settings/devices: manage a list of devices where current account is logged in

Data and Storage
• tg://settings/storage: cache settings and cleaning
• tg://settings/data: auto downloading / playing

Folders
• tg://settings/folders: folders settings
• tg://settings/managetabs: tabs in forwarding dialog

Translation
• tg://settings/translatelang: change translation language (p3.38)

Other
• tg://settings/proxy: proxy settings
• tg://settings/notifications: notifications
• tg://settings/themes: chats settings
• tg://settings/change_number: change current account phone number deprecated: please use official Telegram app to change phone number of your account
• http://t.me/plusmods/keep-alive: Keep-Alive service

Theming
https://t.me/thememods/0.0: Theming options (App menu > Theming)

Advanced features:
• tg://settings/plusdetails (or just tg://plusdetails): send Plus details
• tg://debugmenu: debug menu

FOLDERS

Plus Messenger supports‌ Telegram folders. Here are some important notes about folders.

1. Folders settings are available here: App menu » Settings » Chat Folders.

2. Plus Messenger supports both Local folders (you know them as tabs) and Cloud folders. Cloud folders are synchronizing among all your devices and apps. Local folders are displayed only in Plus Messenger where you've added them.
There is "Local folder" label near each local folder. Cloud folders do not have such label.

Recommended folders are displayed on the top of folders settings screen. Plus can recommend both local and cloud folders.
Added folders are displayed in the bottom of this screen. Also both local and cloud folders.

To add new cloud folder please tap "Create New Folder" button in the bottom or "Add" button near recommended cloud folder.
To add local folder tap "Add" near corresponding local folder.

💡 We recommend using cloud folders, not local. They are stored on Telegram servers so you will not lose them on app bug or reinstalling.

3. If you send some chat to Archive and it does not disappear from folder then check that folder settings: archived chats are probably not added to its "Excluded Chats":
- Go to App menu » Settings » Chat Folders
- Tap on needed folder
- Check "Excluded chats' partition.
If there are no "Archived" then tap on "Exclude" button and then on "Archived".

4. If you add cloud folders but they are still not displayed then check if mods Hide tabs/folders and Hide cloud folders are OFF.

5. See more detailed article about folders here: https://teletype.in/@plusmessenger/PlusFoldersEn

If you are experiencing connection issues (can not connect, slow speeds, etc.) with Plus Messenger, this can be due to a number of factors.

These can be but are not limited to: extreme load on Telegram’s servers, ISP throttling Telegram, ISP blocking Telegram’s servers, bad network connection, network overloaded (too many people using network at once), Telegram throttling speeds for your connection, your device is slow, etc.

If your ISP is throttling/blocking Telegram, then you can use a proxy to bypass the restriction.

If it is your connection that has issues, we can’t assist. Use a different network and try again.

To check if there is some issue with Telegram DataCenters you can look at this channel. If some of those gifs doesn't load it might mean there is an issue with the connection to that DataCenter.

⚠️ Please note: internet speed does not matter. You can have a 1 Gbps connection, but if your ISP throttles Telegram to 1 Kbps this is the limit for Telegram communications.

Keep in mind, Plus Messenger is simply a Telegram client. You are connecting to Telegram’s servers when you use Plus Messenger. Therefore, connection issues are between you, your ISP, and Telegram themselves.

There are a lot of proxy servers, which can help your telegram app to connect to telegram servers.

Telegram channels:
Proxy list from @tginfo channel
@proxyme
@MTProtoProxies
@MTProxies

Telegram bots:
@vamtlgrm_bot
@mtpro_xyz_bot
@marfabot

You can tune proxy servers settings in your app by link tg://settings/proxy

Some Android users (i.g. Oppo/Realme/Vivo) reported that their Telegram app auto download media to their gallery.
They already go to the Settings and toggle off the setting as usual but still the media auto-downloaded to their gallery.

How to fix

1️⃣ Open a file manager app (i.g. Amaze File Manager, Solid Explorer). Go to Internal Storage > Telegram > Telegram Audio/Documents/Images/Video

2️⃣ Create a “.nomedia” file using file manager in those folder.

@Telegram #Android #tips

Working links are here: https://t.me/plusmsgrfaq/23