Список ресурсов для руководителей в сфере Customer Success

1. Погружение в Customer Success и SaaS

Книги:
🔵“Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue” by N. Mehta, D. Steinman, L. Murphy, M. Martinez
🔵“The Customer Success Professional's Handbook” by A. Vaidyanathan, R. Rabago
🔵 “Behind the Cloud” by M. Benioff, C. Adler

Подкасты:
🔵SaaStr
🔵The Customer Success Podcast (Gainsight)
🔵Unchurned

Youtube-каналы:
🔵ClientSuccess
🔵ChurnZero
🔵SaaStr

2. Лидерство, управление, сервис

Книги:
🔵“Move Fast and Fix Things The Trusted Leader's Guide to Solving Hard Problems” by Frances Frei, Anne Morriss
🔵“Unleashed: The Unapologetic Leader's Guide to Empowering Everyone Around You” by Anne Morriss and Frances Frei
🔵“Uncommon Service: How to Win by Putting Customers at the Core of Your Business” by Anne Morriss and Frances Frei
🔵"Radical Candor" by Kim Scott - "Радикальная прямота. Как управлять людьми, не теряя человечности" / Ким Скотт
🔵"No Rules Rules: Netflix and the Culture of Reinvention" by Reed Hastings, Erin Meyer - "Никаких правил. Уникальная культура Netflix" / Рид Хастингс, Эрин Мейер
🔵"HBR Guide to Managing Up and Across" by HBR

Видео:
🔵Frances Frei: Fixing hard problems fast
🔵Frances Frei - How To Empower Everyone Around You (UNLEASHED)
🔵Uncommon Service | Frances Frei & Anne Morriss | Talks at Google
🔵A Leadership Conversation with Harvard Professor Frances Frei