🤖 Hacking AI customer service agents

Techniques for attacking AI customer service agents: email spoofing to hijack agent actions, MFA bypass via email normalization and IVR channel-switching, email address smuggling via RFC comments for IDOR, OTP exfiltration via inbox-monitoring agents, asymmetric MIME content, conversation forgery, and RAG knowledge base poisoning.

https://www.intigriti.com/researchers/blog/hacking-tools/hacking-ai-customer-service-agents

#AI