#Resume #Резюме #CustomerSupport #Web3 #Fintech #Crypto

Looking for work on a position of B2B/B2C Customer Support Specialist

▪️Bilingual (Russian and English)
▪️Non-Voice

▪️Markets:
▫️SaaS
▫️FinTech
▫️Web3
▫️Flexible with US/EU time zones, including split shifts.

▪️Prefer clearly defined responsibilities and structured processes
▪️No calls, cold outreach, or sales

▪️Tech Stack
▫️CX & CRM: HubSpot, Intercom, Zendesk, Dixa, Crisp, Chat2Desk
▫️Payments & Risk: Stripe, PayPal, Adyen, SafeCharge
▫️Process & Automation: Notion, Jira, Asana, Airtable, Zapier, Slack
▫️Analytics: Amplitude
▫️Technical Literacy: WordPress, GoDaddy, Tilda, Wix, basic HTML/CSS/JS

▪️ICMI-certified (International Customer Management Institute)

▫️Chat & email support
▫️User onboarding & account recovery
▫️Bug reporting
▫️KYC/AML verification
▫️Source-of-funds review
▫️Payment & fraud checks
▫️Chargebacks & payment dispute handling
▫️Community moderation
▫️Customer review management

▪️Payment: USDT accepted
▪️Payouts: per shift initially, then weekly

Contacts: @bitsabay

Blockchain Hunter: @workingincrypto