​​2020 Global Marketing Trends by Deloitte Insights
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Every industrial revolution was catalyzed by a major technological evolution. Today is no different. With 90 percent of the world’s data having been produced in the last two years and more than 26 billion smart devices in circulation, we are living in an era of unprecedented technological innovation—one that has spurred the Fourth Industrial Revolution.
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Our first Global Marketing Trends report is, in many ways, a response to this Fourth Industrial Revolution. Yet, it’s not a technology report. For no matter which era we live in or the technology it brings forth, the human remains constant throughout this relay of revolutions. This report is intended to guide the C-suite leadership in developing their strategies in this fast-changing digital milieu, while keeping the human front and center.
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In this spirit, we set out to explore how brands can navigate the increasingly digitized business, economic, and social environment in a way that helps preserve—and even cultivate—their human connections. Through interviews with more than 80 subject matter experts across the globe, we identified seven key trends on which every business will likely have to focus over the next 18 to 24 months to help build a socially and human-conscious enterprise. To create this report, we integrated new research and analysis, insights from academic literature, and stories from the field. While each of these trends varies in age, there’s a common thread that runs through them, one that puts the human at the forefront of our digital environments.
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