Sometimes, the most interesting part of an IT project isn’t what was built, but how it was put together.

For one of our DevOps clients, we built a workflow management system on top of Notion.

The starting point was a constant stream of tasks coming from chats, clients, and meetings. Some needed to be handled immediately, others could be planned for the week, while some were part of longer-term projects. At the same time, specialists could be working across multiple projects.

The system brings all of this into a single workflow: each task has a project, owner, priority, and status, while managers get a clearer view of resource allocation and work planning.

And the team didn’t have to completely change the way they worked.

As a result, daily syncs were reduced from two hours to 30 minutes, while the number of reported client complaints dropped by 87% in the first three weeks after implementation.

👉 We’ve broken down how the process works and why Notion was chosen for it in the full case study.