1846 #Vacancy #Вакансия #HeadOfRetention #Fintech #Crypto #Fulltime #Dubai

We are looking for a Head of Retention

We are CLS Global, a Dubai-based fintech company specializing in crypto project market making.

Over 8+ years, we've become one of the leading players in liquidity provision and exchange listings. We work with projects worldwide.

Right now we’re looking for a Head of Retention — someone who’ll take our client service to the next level and build a world-class retention machine.

▪️What you’ll do:
▫️Build a client service strategy — from onboarding to repeat sales;
▫️Manage the Retention team: upsells, renewals, non-standard cases — all under your control;
▫️Reduce churn by digging into behavior patterns and fixing key drop-off points;
▫️Set up smart internal systems — SLAs, KPIs, dashboards — so we always know where we stand;
▫️Make things better every week: automate, train, optimize, improve.

▪️What we’re looking for:
▫️You’re part of the crypto world — and you know how to navigate it:
▫️3+ years of experience leading client service in B2B (SaaS, crypto, finance, tech);
▫️You’ve built ops from scratch — SLAs, workflows, processes — and can do it again;
▫️Confident with Excel/Sheets — bonus if you know SQL or BI tools;
▫️You’ve led teams of 10+ people and know how to get results;
▫️You can balance client happiness with business efficiency;
▫️You’ve worked with ZenDesk or similar platforms.

▪️What we offer:
▫️Relocation to Dubai and visa support;
▫️Medical insurance after the probation period;
▫️Office with a stunning view over Dubai Marina;
▫️Corporate events in the world’s most exciting cities;
▫️Talented, fun and driven teammates.

Contacts: @MikeCLS_HR

Blockchain Hunter: @workingincrypto