👋 Hello community,

❗️IMPORTANT NOTICE: Your data is completely safe.
Google does not have access to any files, as our dedicated servers are encrypted at both the hardware and software levels, utilizing enhanced disk and RAM data encryption.

Recently, we faced a critical challenge when two of our crucial IP addresses, hosted by Google Cloud, were temporarily suspended. This unexpected situation occurred despite our long-standing partnership with Google Cloud and the extensive trust we’ve placed in their infrastructure.

To us, this was nothing short of madness, and we want to address the matter openly and transparently.

❓What Happened?

Google's Abuse Team flagged our IPs and account, claiming involvement in cryptocurrency mining - a claim that is entirely false. WebHostMost has never been involved in any form of illegal activity, let alone something as egregious as violating Google’s policies.

Over the past year, we’ve consistently addressed any suspicious activity promptly, maintaining a spotless record throughout 2024. Yet, without notice or sufficient explanation, these IPs were abruptly suspended, leaving our services impacted for almost 24 hours.

Despite countless messages to Google's team, their replies lacked clarity, timelines, or substantive explanations, leaving us in the dark. This situation undermined the reputation we’ve tirelessly built and caused unwarranted disruptions to your services.

🤔 What Have We Learned?

This incident has been a wake-up call, prompting us to reevaluate our infrastructure to ensure such events can never disrupt our services again.

🚀 Our Action Plan for the Future:

Global Infrastructure Diversification

🌍 We are restructuring our hybrid infrastructure by diversifying all servers across independent, reputable data centers worldwide. Each server will operate independently within its own dedicated data center, ensuring complete autonomy and resilience.

⚡️ Nameservers will be split across two independent data centers. If one nameserver encounters an issue, the second will remain fully operational, independent of any master server dependencies.
Client Area High Availability

🤘Client Area High Availability

Our Client Area will transition to a High Availability architecture, minimizing dependency on any single server and maximizing uptime.
IP Segmentation

IP addresses will be allocated separately across our services, ensuring that any issue with one IP will not impact others.
We are committed to implementing these measures within the next 30 days to future-proof your hosting experience.

❤️ Our Apology:

We deeply regret the inconvenience caused and sincerely value your patience and understanding.

As a token of our gratitude:

Monthly plan users: +1 extra month of service.
1-year or 3-year plan users: +6 extra months of service.

These extensions has been applied automatically to your accounts.