Dear Rouders,

We would like to inform you that from now on we have a new policy regarding bookings with "inrush" notes or bookings that have a certain deadline and have paid the inrush fee. Under this policy, our admin is required to complete the order on time, according to the deadline specified by the buyer. If there is a delay in completing the order that exceeds the agreed time, our admin is required to return 15% of the item price along with the total inrush fee to the buyer as a form of responsibility.

This policy is made with the aim of improving the performance of our admin team in serving orders while ensuring customer trust is maintained. We are committed to always providing the best service and strive to meet customer expectations wholeheartedly. We appreciate your support and trust in Alcazzer to provide this service.

Thank you for your attention and confidence. We will always strive to be a reliable store.

— Indonesian Version.

Sincerely,
Alcazzer Management.
( @Pixytle @Dcastlez @Resspixy )