Почитайте интересный тред Продакт Менеджера docs.microsoft.com (одного из самых массивных сайтов документации, к слову)

https://twitter.com/DennisCode/status/1144108469617774592

TL;DR

Takeaways из треда:

1. Documentation is not easy.
2. Automation is key at scale.
3. Documentation is a partnership.
4. Users are part of the success equation.
5. Quantitative data without qualitative insights is not going to help you make good decisions.
6. Shared understanding can be achieved when things are written down.
7. Being attached to ideas is useless.
8. Avoid the "too many cooks" problem.
9. You will be wrong more than you will be right

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