Have you ever been on the meetings where people start yelling at each other? Or don't listen to each other? I've been there and what I can say: it's very difficult to manage and fix such situations.
There is one tip I learned on one of the soft skills trainings:
"If someone is yelling at you, start writing down what they say. It’s almost impossible to yell at someone who's taking notes on each word you said."
And you know what? It works perfectly well 👍.
Now when things start heating up, I open Notepad++, write down all the points, ask clarifying questions, and confirm I got it right. In online meetings, I share my screen so everyone can see my notes.
So next time in the meeting where the discussion becomes too emotional, keep calm and just write everything down.
#softskills #tips #leadership