There is nothing more important then listening to your people. It's not just additional responsibilities to the leader's job, it is the leader's job.
Trust relationships in the team are based on the following principles:
✏️ Care Personally: Show real interest to the people you work with, offer help where it's needed, support their growth. Remember, people have life outside the work, and this life can significantly impact their work.
✏️ Challenge Directly: Be demanding of yourself and others in a constructive way. Provide a feedback even it's negative. Stay focused on the issue, not the person. Encourage high standards and accountability to show your commitment to the results.
Care Personally + Challenge Directly = Radical Candor
Using these 2 dimensions the feedback can be:
✏️ Ruinous Empathy. The most frequent situation: avoiding tough conversations out of fear to hurt someone's feelings. It leads to cultures where nothing gets done, critical information is lost because people don’t speak up.
✏️ Manipulative Insincerity. Lacking both care and directness. It's usually an attempt to get the profit using emotional state of another person. Such interactions leave unpleasant aftertaste. Staff no longer cares about each other or the team's results. This is cultural bankruptcy.
✏️ Obnoxious Aggression. Criticism without care. The negative experience that person goes through usually ends up rejecting the message you were trying to explain. It leads to toxic work cultures.
✏️ Radical Candor. Challenging and direct feedback with empathy. Criticism is provided with the care and a wish to help. Don't hide problems - solve them together.
It's very important to follow radical candor principles to built health team culture.
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