Why Empathy Matters

Conflicts typically happen when our expectations don’t match with the actions or expectations of others. Here’s the key question: if the expectations are ours, why do we blame someone else for not meeting them? All people are different with different values, priorities, principles, background and life situations. And that’s fine.

Most conflicts might be avoided if we initially discuss shared rules that both sides agreed to follow.

But what should we do if we already missed that part and have a conflict situation?

Here are some tips to follow:
✏️ Focus on understanding, not blaming: Explain your position and try to understand the other person’s point of view. Operate with facts, not emotions and personalities. Look for win-win areas where both sides can come to an agreement and benefit from it.
✏️ Listen and show empathy: Carefully listen to what the other person is saying. Try to understand their motivation, accept their feelings and fears. Remember, that people always act in the best possible way for them. Show that you’re on their side, not against them. Often, people don’t hear each other’s arguments because there’s not enough trust or interest in each other’s opinions.
✏️ Work together to find a solution: When you have an understanding of both sides of the conflict, think about a solution that satisfies the requirements and interests of both parties. Start working together toward selected direction. Collaboration helps to establish trust and achieve better results.

Empathy is a powerful tool. It's more efficient for the business to reach an agreement rather than proving someone is smarter. Remember, conflicts can be very expensive.

#softskills #communications