Subject:

Report of Suspected Unauthorized Account Impersonating Monzo Banking on Telegram

MT NYA:

Dear Telegram Trust & Safety Team,

I am writing to formally report a Telegram account that I believe is impersonating the official Monzo banking service. The account in question uses the username @MonzoSsupportBank and can be accessed via the link https://t.me/MonzoSsupportBank.

The account appears to be presenting itself as an official support channel for Monzo. The username intentionally includes the words "Monzo," "Support," and "Bank," which closely resembles the naming style of legitimate financial service accounts. However, there is no verifiable affiliation between this account and the official Monzo Bank entity. I have reasonable concern that this account may be attempting to mislead users into believing they are contacting a genuine Monzo representative.

Financial service accounts are high-risk targets for impersonation. If this account is not officially authorized, users who engage with it could be exposed to serious harm, including theft of personal banking information, disclosure of one-time passcodes, unauthorized transactions, or other forms of financial fraud. The use of a name that mimics a trusted brand like Monzo increases the likelihood that unsuspecting users will trust the account and share sensitive information.

I respectfully request that your team investigate this account and verify whether it has any legitimate affiliation with Monzo Bank. If the investigation confirms that the account is unauthorized or impersonating the referenced organization, I ask that appropriate action be taken in accordance with platform policies, including applying a relevant warning label or restricting the account where applicable.

I understand that screenshots and additional evidence may be required to support this report. Unfortunately, I am unable to attach images at this time. However, the username and direct link provided should be sufficient for your team to locate and review the account.

Thank you for your attention to this matter. I trust that your team will handle this report with the appropriate level of urgency given the potential risk to users

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