📄How a hit on the head made me into a better leader (Management lessons learned from a health emergency)

https://pretalx.devconf.info/devconf-cz-2025/talk/KSRNMN/

- Even if you are unhappy with your manager, don't hit him or her on the head.
- surgery and week in hospital is enough for the retro
- Listen to that headache. Gather data and use them.
Set up meaningful SLAs. Make sure you know when to take action based on alerts, and that you also know what to do with them.
- Fishbone vs. Five Whys
Issues rarely happen
because of one single root cause, but rather because of a combination of different factors. Limiting your investigation to one path increases resolution time and decreases user happiness.
- Three-dimensional risk management.
- Remove silos
- Mapping knowns and unknowns. Put your knowns and unknowns on the table.
It will help with ideas what to do next.
- Al as a diagnostic tool

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