Hey,

We do understand that there has been some issues regarding the claim and we do apologize for any inconvenience it may have caused. Root cause has been identified and ultimately there was a mix of different problems on our side as well as our service providers, which ultimately made it take a bit longer to troubleshoot and also to get an understanding of the actual impact. We are currently working very closely with Magna to sort this out and we expect this to be fully sorted by end of day tomorrow. I want to take this opportunity to ask everyone that has not performed KYC to please do it as soon as possible.

We will update you on the progress and how it goes continuously so please bear with us until we figure it out.

Thank you for your understanding!