Just to reiterate what has been previously mentioned we cannot stress enough the importance of following procedures to ensure a smoother experience.

* Desktop - You need to start the KYC process from your desktop and then follow through by scanning QR code from mobile camera. Do NOT switch tabs or close any windows.
* Documentation - We are seeing all types of crazy uploads (Bingocards, ID cards that are not even cards). Please upload a real National ID card in plastic (Passport is even better). Identification documents should be in Latin letters, otherwise it will be subject for manual review that is a longer process and right now we have a huge backlog.
* Proof of Address - To clarify - this is a bank statement, an electric bill, rent invoice that essentially shows that you are the one living on the address. This cannot be older than 90 days.
* Selfie - Please take off glasses, hats etc. Otherwise it will be subject for manual review.

We also realize that the onboarding process has not been very smooth as we first anticipated it to be. The community has shared their feedback and this is of course also something that we will bring forward to our service provider.