We understand that there are some automatic rejections taking place through Ondato verification. This is automatic, so, if you submitted all of your details correctly and it says rejection, refresh / check back within 24 hours and it could be approved. In short, no correctly entered KYC should wholly fail, after Ondato automatic or manual checks.

Sometimes the automated system doesn't pick up data as it should, i guess robots are not 100% efficient yet.

Open a discord ticket to fast track or ask any further questions.

Thanks!