Highlight Clip: Coinbase's Early Days: 5 Employees Faced Nearly 20,000 Support Tickets

Coinbase's Early Days: 5 Employees Faced Nearly 20,000 Support Tickets

On September 15, 2026, during an interview with Bonnie Blockchain, Coinbase CEO Brian Armstrong recalled an operational crisis in the company's early days, when a website bug caused some users' account balances to be displayed incorrectly. With a team of only about five people, unread support tickets quickly piled up to between 10,000 and 20,000, triggering a wave of complaints on social media. Armstrong said his personal phone number was later posted online, leading to a flood of calls, while the team worked through the night for several days to fix the problem. — link