Frequently asked questions

How to switch to another plan?

You need to stop the proxy first, choose the package you want, and then click Start Proxy.


How can I use the same ip again?

You can bookmark the ip you like and use it in the favoritelist, but it takes more than 24 hours for the ip in the favoritelist to be used again.


Is PIA's ip a traffic package?

No, we are quantity packs, when you use a proxy, it deducts 1 proxy balance from your account.


How long is each IP of PIA used for?

The usage time of each plan of PIA is different. The usage time of each ip of the popular plan is 2-8 hours, and the usage time of the US static ip is 24 hours.


What should I do if I encounter duplicate IPs during use?

In the PIA client settings, you can choose to remove duplicate agents and choose not to encounter duplicate IPs (note that you can choose the time you need)