只限菲籍和印度籍须正式入职
Content review analyst
Education ：Bachelor in management or psychology / or any fresh grad
Preferred Skills / Experience:
- Experience with confidential information collection and management
- Experience within a business process outsourcing environment or comparable service
environment
Professional Skills Requirements
- Well-developed logic based decision making and ability to triage and escalate
borderline cases
- Excellent communication (verbal and written), facilitation and interpersonal skills
- Passion for corporate mission and ensuring a world class user support experience
- Quick learner and adaptable to learn new processes, concepts, and skills
- Excellent organizational and time management skills
- Results-oriented, self-directed, and inquisitive
- Strong attention to detail and a desire to deliver accurately, efficiently, and to a high
standard
- A reliable, proactive approach to entrusted tasks
- Ability to work collaboratively and independently while managing multiple complex
projects, assignments and/or responsibilities
- Highly motivated with the ability to thrive in a fast-paced, high energy, and
demanding team oriented environment
- Passion for social media. Conversant with channels that provide on demand Video
- Neutral mindset to alternative video content that needs classification
- Must have some inclination/ viewpoint towards any/some of the following:
Roles and Responsibilities:
- Analyze and identify content on creator channels that is not in compliance with
requirements and flag for action in a timely manner
- Make well-balanced decisions and help resolve inquiries according to defined policies
and procedures
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside policy
- Fulfill base productivity and quality requirements of the client
- Respond to user inquiries with high quality, speed, empathy, and accuracy
- Gather, analyze, and utilize relevant data to develop ways to improve overall user
experience
- Use market specific knowledge, signals, and insights to spot and scope scalable
solutions to improve the support of user community
- Identify inefficiencies in workflows and suggest solutions