> A lot of people hate AI. (...) There’s that NBC News poll showing AI with worse favorability than ICE and only a little bit above the war in Iran and the Democrats. (...) Gallup poll found that only 18 percent of Gen Z was hopeful about AI, down from an already-bad 27 percent last year. At the same time, anger is growing: 31 percent (...), up from 22 percent last year.

> Everyone in tech understands how much regular people dislike AI. What I think they’re missing is why. (...) AI doesn’t have a marketing problem. People experience these tools every single day! (...) This is a fundamental disconnect between how tech people with software brains see the world and how regular people are living their lives.

> [Software brain means] you see the whole world as a series of databases that can be controlled with the structured language. (...) This is a powerful way of seeing things. (...) Zillow is a database of houses. Uber is a database of cars and riders. (...) It’s a small jump to feeling like you can control everything if you can just control the data.

> Elon Musk and DOGE showed up in the government. (...) And they ran into the undeniable fact that the databases aren’t reality, and DOGE ended in hilarious failure. (...) Law isn’t actually code. (...) It’s ambiguity that makes lawyers lawyers. Honestly, it’s ambiguity that makes people hate lawyers because it’s always possible to argue the other side [or] find the gray area.

> You can see the same thing happening in every other kind of industry. You don’t hire a big consulting firm to actually come in and study your business and make it more efficient. You hire them to make slide decks that justify layoffs to your board and shareholders. Big consulting firms are great at this, and now they’re just going to generate those decks with AI.

> There’s real value in introducing AI to business. (...) But: not everything is a business. Not everything is a loop! (...) Regular people don’t see the opportunity to write code as an opportunity at all. (...) Apple, Google and Amazon have struggled for over a decade now to make regular people care about smart home automation at all.

> I’ve reviewed a lot of tech products over the past decade and a half, and all I can tell you is that it is a failure when you ask people to adapt to computers. (...) Asking people to make themselves more legible to software — to turn themselves into a database — is a doomed idea.

https://www.theverge.com/podcast/917029/software-brain-ai-backlash-databases-automation