Technical Support Engineer - Edge & Node

The Graph is the indexing and query layer of web3. The Graph Network’s self service experience for developers launched in July 2021. Developers build and publish open APIs, called subgraphs, that applications can query using GraphQL. The Graph supports indexing data from multiple different networks including Ethereum, NEAR, Arbitrium, Optimism, Polygon, Avalanche, Celo, Fantom, Moonbeam, IPFS, and PoA with more networks coming soon. To date, tens-of-thousands of subgraphs have been deployed on the hosted service, and now subgraphs can be deployed directly on the network. Over 28,000 developers have built subgraphs for applications such as Uniswap, Synthetix, KnownOrigin, Art Blocks, Balancer, Livepeer, DAOstack, Audius, Decentraland, and many others.

What You’ll Be Doing:
Reviewing all of the external channels for The Graph and be extremely present and responsive
Being helpful to all users of The Graph and ensuring each has a positive experience
Actively answer queries on Discord and identify issues and bugs and ensure applications have seamless experiences with The Graph
If the requests are more complex, narrowing down the problem a bit, reproducing and writing a proper ticket so that the other engineers can take it from there
Supporting the business team in meetings, as needed. Manage relationships with potential users and subgraph implementers
Supporting business team to identify new leads for integrations or partnerships
Providing technical support and answer questions during hackathons, technical workshops and other inbounds from community events; help developers build the best subgraphs during the events
Collaborating with the business development and community teams to support subgraph developers, users, and network participants
Supporting end-to-end process of subgraph integrations and deployments
Supporting the bug bounty program and protocol testing

What We Expect:
Be present on all channels
Provide fast responses
Excellent communication skills in English
Interpersonal skills
Attention to detail
Ability to take initiative and drive meetings and engagements with potential users
Experience with Customer Success and providing solutions for engineering products is preferred
Experience with Github and other developer tooling
TypeScript (intermediate skill level)
GraphQL (intermediate skill level)
Knowledge about The Graph, blockchain and web3
1+ year experience in Technical Support, Customer Success or similar
Bachelors degree in Computer Science, Software Engineering or related practical experience
Knowledge about Cryptocurrency and the web3 community

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