Написали ему такое сообщение: "I see, please let me explain. We have approximately 500 clients, usually we don’t receive that amount of requests from them.

Although we are committed to make our product better, we can’t give that personal support as you expect from us. If you want to organise personal consultations we can come up with a consultant and a price. Our service is a “self serve” so personal consultations are not included.
You have our new guide available, so you can find all info here.

Please, don’t set that amount of calls with Max, he is not able to assist you that much. He has a lot of stuff going.

If you want we can cancel your subscription from next payment date."