🌟 3 ways to get help on Maclear, and when to use each

Recently we received a couple of questions about support options, so here's a quick rundown of what's available to you.

🌟 AI Assistant

You'll see it as soon as you land on the site (that orange button in the bottom-right corner).

It's trained on our knowledge base and can answer most questions about how the platform works. Type a specific question or just drop a keyword, and it'll suggest relevant topics. The best part: it's available around the clock, weekends included.

🌟 FAQ

If you prefer reading at your own pace, the FAQ has mini-articles organized by category: AutoInvest, Secondary Market, Bonus Offers, and more. About 90% of common questions are covered there. Available 24/7 too.

We're also updating it right now with new sections and better structure based on your feedback. Soon, we’ll share an update.

🌟 Support team

For anything more complex, you can reach our team via Telegram, or email. They'll dig into your case and loop in developers or other teams when needed.

Spotted a bug? Repayment issue? Dashboard acting weird? Write to them. They're available until 6 PM CET on business days.

• Email: support@maclear.ch
• John: @john_maclear
• Thomas: @thomas_maclear
• Wenzel: @wenzel_maclear

Plus, you can use the search in the Telegram chat. Type a keyword and chances are your question has already been answered. Saves you time.

🌟 One important reminder: our support team will never message you first on Telegram. If someone reaches out claiming to be Maclear support, don't engage.

We’re there to help — one message away.