Billing Update: Changes to Balance Payments

We’ve updated how invoice payments from the balance work in LLHOST billing.

Before:
Funds were deducted from the balance 1 day before the service renewal date.

Now:
Funds are deducted at the moment the invoice is created.

When invoices are generated:
— for current (new) plans — 14 days before the renewal date;
— for legacy plans — 7 days before the renewal date (no changes).

How it works now:
— if there are enough funds on the balance, the invoice is paid automatically at the moment it is created;
— if the balance is insufficient, you can pay the invoice directly or top up the balance and then manually pay the invoice from the balance.

Important for existing invoices:
If an invoice for service renewal has already been created, it must be paid manually — either directly or from the balance (if funds are already available).

What this change brings:
— fewer unnecessary payment notification emails;
— a more transparent and predictable billing process.

Please make sure to monitor your balance so that services are renewed on time and not suspended.

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