There are current issues with Relay. Devs are working overtime to develop a full scale solution with permanent addresses, will be deployed on Friday. For now, if deposits are not received, it means the user is double depositing to a one-time address. All such deposits are being handled with priority by the support team and you will be credited. Part of the growing pains in dealing with explosive platform growth. We apologize for the inconvenience. We are in contact with Relay's technical support team.