Management by exception is a style of business management that focuses on identifying and handling cases that deviate from the norm, recommended as best practice by the project management method.
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Managers only intervene when there are significant deviations from the norm, whether positive or negative. In all other cases, the managers set the standards and employees have autonomy and accountability. This way the managers can focus on higher-impact activities.
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They intervene only when something big happens, overlooking smaller mishaps and giving frequent, continuous feedback. Good and even excellent behavior is not celebrated, thus employees don’t know what behaviors to do more of.
Manage by exception also promotes reactivity to problems over preventing them.
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What to do instead of manage by exception
• Set clear goals and standards, clarify the autonomy levels, explain an repeat the “why”
• Have weekly 1:1s to build trust and rapport
• “Catch them doing something good” – give constant positive and negative feedback The recommendation is to give 5 times more positive feedback than negative one
• Coach, prepare individual development plans
• Delegate
• Set psychological safety
• Celebrate wins and recognize both small and meaningful achievements
• Focus on taking advantage of and improving your directs’ strengths rather than improve their weaknesses

Stop “Manage by Exception”

Интересно, но я бы добавил, что требует хорошей прозрачности и полного доверия (в обе стороны).

#management