Technical Support Engineer (iGaming Provider)
Megafair, Remote

Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

For which tasks (responsibilities)?

🌸Provide technical support to partners during integration and post-launch;
🌸Troubleshoot integration issues and investigate technical incidents;
🌸Work closely with operators, aggregators, and internal development teams;
🌸Support new game launches and ensure stable production releases;
🌸Analyze logs, API responses, and integration behaviour to identify problems;
🌸Coordinate technical communication with partners until issues are resolved;
🌸Maintain integration documentation and share technical knowledge internally.

What kind of professional are we looking for?

💦3+ years of experience in technical support, integrations, or game integrations within the iGaming industry;
💦Experience working on the provider side and communicating with operators, aggregators, or gaming platforms;
💦Strong understanding of APIs, REST, JSON, integration flows, logs, network basics, and troubleshooting;
💦Experience supporting integrations from technical setup through successful go-live;
💦Understanding of game lifecycle, transactions, game rounds, and game logic;
💦Ability to investigate issues independently and identify root causes;
💦Experience working with Jira, Postman, admin panels, reporting tools, or similar systems;

Why do we enjoy working here?

☘️Compensation: competitive salary;
☘️Tech tools: modern technical equipment;
☘️Time Off: 20 vacation days, 10 sick days annually;
☘️Work-Life Balance: flexible remote, options without time tracking;
☘️Language Learning: reimbursement for foreign language courses;
☘️Support network: work with a team you can learn from and every day;
☘️Diversity: we pride ourselves on our international working environment;

Apply