📢 服务协议更新公告

我们已更新《服务协议》，以下变更自 2026 年 8 月 16 日 起生效：

一、新增账户真实信息与多账户规则

* 账户、账单及相关信息须真实有效；
* 允许因合理用途创建多个账户，例如区分个人与企业用途；
* 禁止利用多账户重复领取促销/试用优惠、规避客户限制、逃避账户暂停或欠款，以及操纵联盟推广计划；
* 经合理认定属于同一客户的多个账户，在促销、限额及退款计次等规则中可视为同一客户。

二、新增 eSIM 服务条款

* eSIM 套餐属于数字商品，通过二维码 / LPA 等方式电子交付；
* 请在购买前确认设备支持 eSIM 且未被运营商锁定，交付后因设备不兼容导致无法使用不构成退款理由；
* eSIM 配置文件通常仅可安装至一台设备，删除或遗失后可能无法重新签发；
* 套餐到期后，未使用流量不结转；
* 退款按照“总量递减型资源包”规则处理；24 小时退款保证仅适用于 激活信息尚未交付且用量为 0 的情况。

三、协议结构优化

本次同时重新整理了协议结构及中英文版本。除上述新增内容外，既有条款的实质内容基本不变，主要为编号、排版及表述调整。


📢 Service Agreement Update

We have updated our Service Agreement. The following changes take effect on August 16, 2026:

1. Account Information & Multiple Accounts

* Account and billing information must be accurate;
* Multiple accounts are permitted for legitimate purposes, such as separating personal and business use;
* Multiple accounts must not be used to repeatedly claim promotions or trials, bypass customer-based limits, evade suspension or outstanding balances, or manipulate affiliate programs;
* Accounts reasonably determined to belong to the same customer may be treated as one customer for promotions, limits, and refund eligibility.

2. eSIM Service Terms

* eSIM plans are digital products delivered electronically via QR code / LPA;
* Customers must confirm device compatibility and carrier-unlocked status before purchase. Device incompatibility after delivery is not a valid reason for refund;
* An eSIM profile can generally only be installed on one device and may not be reissued if deleted or lost;
* Unused data expires at the end of the validity period and will not be carried over;
* Refunds follow the rules for depleting resource packages. The 24-hour refund guarantee applies only when activation information has not been delivered and usage remains zero.

3. Agreement Structure

The agreement has also been reorganized and the Chinese and English versions have been aligned. Except for the changes above, existing terms remain substantially unchanged.

Thank you for your continued support.
ISIF