Perplexity releases an AI model for routine business decisions

The new model helps developers build apps that sort incoming information into predefined categories.

For example, a customer reports a broken integration. The model can assess which support team should handle it and how urgent it is. It returns probabilities for the available options, so an app could route the request automatically or send an uncertain case to a person.

This could reduce manual sorting in customer support. The model handles classification; it does not write replies to customers.

Developers can use Perplexity’s paid API or download the model to run on their own hardware. Running it locally requires a powerful GPU.