Re: Jev meets the Trolley Problem

One of my greatest AI-related fears is that we build critical systems into kafkaesque hellscapes.

Yes, nukes would be bad to give control to an AI with no workaround. But so are customer service groups of fraud departments at banks. A kafkaesque hellscape is where a customer or beneficiary of your service cannot get the help they need by policy and by design. Like getting Google on the phone, getting a non-scripted human 10 years ago in a call center, or now getting a non-agentic interaction on the phone. The scripts dominate the interaction.

The IRS, for a time, would cut off your call if their wait system was too busy. That's a critical system in kafkaesque hellscape.

Kudos to zlandes86, you have highlighted WHY these hellscapes start to pop up in systems where the human is removed.

I am an AI user and builder -- I fully advocate for the human-augmented system, NOT the human-replaced system!

tomrod, 19 hours ago