В дополнение к посту выше - несколько книжек англоязычных по теме микроскиллов:
Ivey, A. E., & Daniels, T. (2016). Systematic Interviewing Microskills and Neuroscience: Developing Bridges between the Fields of Communication and Counseling Psychology. International Journal of Listening, 30(3), 99–119.
Ivey, A. E., Ivey, M. B., & Zalaquett, C. P. (2018). Intentional interviewing and counseling: Facilitating client development in a multicultural society (9th ed.).
McLeod, J. & McLeod, J. (2011). Counselling skills: A practical guide for counsellors and helping professionals (2nd ed.). Open University Press
Geldard, D., Geldard, K., & Yin Foo, R. (2016). Basic personal counselling: A training manual for counsellors (8th ed.). Cengage Learning.
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