Call Center Jobs Are Declining, but 14,000 Calls Show Humans Still Outperform AI
🔸A new study by Bold Agent Kit found that human receptionists outperformed AI agents in converting inbound calls into successful intake outcomes, despite AI handling more calls. The study analyzed 14,000 customer calls and found that human receptionists were more effective at producing meaningful business outcomes.
2026-10-15 22:12
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