Post #3
1. Communication Skills
1.1. Verbal Communication

When considering communication skills, speech is the first type of communication you might think of. So, we’ll start with it.

Speaking often comes with anxiety. Nervousness stops you from thinking clearly and as a result you your speech either becomes too tense or you lose track at all. If you’re speaking to a partner, listening becomes yet another difficult task.

Watch this practical Stanford workshop on spontaneous communication.
https://www.youtube.com/watch?v=HAnw168huqA

You will learn to manage any type of verbal communication, whether you’re speaking to one person in private or to the entire audience. It will teach you to manage anxiety, build a fruitful conversation and become an attentive listener.

Video Summary:
a) Learn techniques to manage anxiety while speaking
• Acknowledge anxiety
• Start with a question
• Use inclusive conversational language
• Stay in the present moment, be less concerned about the future

b) Ground rules
• Get out of your own way. “Calling the wrong name” exercise. Good for traffic jams.
• See things as an opportunity. “Imaginary gifts” exercise.
• Learn to listen to your partner. Spelling game.
• Tell a structured story. Problem-solution-benefit structure. What?-so what?-now what?

#softskills@flessibilita, #communication@flessibilita