Anyone who has been on call at night knows that it's impossible to react within minutes and triage an incident fast enough, especially if you are in such cases very rarely. When you are paged once a quarter or a year, all your dashboards are outdated, your diagnostic skills are lacking, and your understanding of the system has already changed a great deal. In those cases, a current AI agent can be useful. Looking at these article, I see that by the time you get paged, wake up, turn on your laptop, and try to open your eyes, the agent can already triage the incident and provide a full report with recommendations. Yes, we still need a human to approve those changes or do them manually (as with planes, people prefer to see a live human pilot, but autopilots are already better than humans).

https://www.opsworker.ai/blog/agent-driven-sre-investigations-a-practical-deep-dive-into-multi-agent-incident-response/