This article discusses the importance of the "what went well" section in incident write-ups, arguing that it's more than just a morale booster. Lorin Hochstein suggests that detailing successful improvisations and diagnostic work can be a powerful learning tool for future incident responders.
https://surfingcomplexity.blog/2025/06/14/what-went-well-is-more-than-just-a-pat-on-the-back/