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This post from incident.io clearly defines what constitutes a Sev 1 incident. It provides a framework for classifying the most critical type of service disruptions.
https://incident.io/blog/what-is-a-sev-1-incident
incident.io What is a SEV1 incident? Understanding critical impact and how to respond | Blog Ever hear the phrase “expect the unexpected”? That’s a SEV1 incident in a nutshell. Understanding what a SEV1 incident is—and how it differs from other severities—is the first step in building organization-wide resilience and, ultimately, bouncing back stronger.
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