Decagon and OpenAI deliver high-performance, fully automated customer support at scale

Launched in 2023, Decagon⁠(opens in a new window) has quickly become a key player in automating customer support for companies like Curology, BILT, Duolingo, Eventbrite, Notion, and Substack. OpenAI’s models are crucial in their ability to deliver fast, reliable responses—without human intervention.

From enterprises to tech-forward startups, Decagon helps businesses globally handle millions of support conversations without sacrificing quality or speed. The company uses a combination of OpenAI’s models—including GPT-3.5, 4, 4o, 4 Turbo, and OpenAI o1-mini—to deliver agentic bots that go beyond response generation and service the entire customer lifecycle.