Why are my cards locked?

Users can block or freeze their virtual card on demand. However, the system also provides a mechanism for automatic freezing. This occurs when the account balance does not have enough funds:

— To keep cards active, the account balance in the currency must be above 0. If your balance card has a negative balance, please contact our support team*

— If the balance of a specific card has become negative and it has been locked, it is necessary to top up its balance separately.

— For a limited type of card, it is necessary to have at least 100 currency units on the account balance.

— If the limit card has been locked, it is necessary to replenish the account balance.

It takes 3 minutes to reactivate a card. After that, you can continue using it.

To avoid freezing and possible declines, we recommend enabling notifications in your Telegram bot about critical balance levels. Currently, we send notifications to your email if the balance decreases or if the card is already frozen. #HowTo