❔ What is a decline and how can you avoid it?

A decline is a failed transaction when the payment cannot be processed.

*️⃣ Each user has a decline rate displayed in their profile. This shows the percentage of failed transactions out of the total.

A high decline rate = higher fees and risk of card blocks. The lower it is, the more cashback you get from fees💢 Keep it below 30%.

You can find step-by-step instructions on reducing your decline rate in our Knowledge base.

Tips from 🧡:
🔘Keep an eye on your balance (enable low-balance notifications in settings)
🔘 Set up auto top-up for your card
🔘Connect our Telegram bot to get instant alerts about failed payments
🔘 Remove cards from services you no longer use
🔘 Avoid retrying the same payment too many times