16 years ago the authors signed off with this thought:

Agents might eventually be fellow team members with humans in the way a young child or a novice can be – subject to the consequences of brittle and literal-minded interpretation of language and events, limited ability to appreciate or even attend effectively to key aspects of the interaction, poor anticipation, and insensitivity to nuance.

We’ve still got a long way to go…

http://blog.acolyer.org/2020/01/10/ten-challenges-for-automation/