Dear CloudBank Users,

Recently, some users have experienced delays in the settlement and receipt of COD commission rewards. We sincerely apologize for the inconvenience caused.

After investigation by our technical team, as the CloudBank global ecosystem and referral network continue to grow rapidly, the computing workload of certain commission settlement tasks has increased significantly, resulting in delays in system processing.

Currently, the CloudBank technical team is working to optimize the commission calculation system while simultaneously increasing server processing capacity to further improve system stability and settlement efficiency.

For commission rewards that have not yet been settled, we expect to complete the outstanding settlements and distributions gradually within 7 days. Users’ eligible commission rewards will not be affected by this system delay. We kindly ask everyone to remain patient.

The CloudBank global ecosystem is developing rapidly, and continued user growth is placing higher demands on the platform’s technical infrastructure. We will continue to optimize our systems to provide users with more stable and efficient products and services.

Thank you for your continued understanding, patience, and support.

If you have any questions, please feel free to contact official customer support.

CloudBank Team
September 7, 2026