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On Describing Not Explaining is a neat life-story that unveils a way of reasoning about incident investigations.

The gist is that instead of guessing what could possibly happen (an instinctive approach), you try to describe what exactly happened and in what order. Just saying this out loud can help you to cut off many unlikely causes, and also may help you to remember some less obvious recent changes.

#sre #incidents
paigerduty On Describing Not Explaining this past weekend a mysterious sound that came from somewhere behind and above the living room interrupted movie night... unfortunately for me and my partner this was during The Bourne Identity, an action-thriller that had heightened our sense of paranoia…
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